Customer Success Manager

We are seeking a talented Customer Success Manager to join the team at PWAN Group in Nigeria. This role is based in Ikom, Cross River. You will be responsible for delivering high-quality work that drives business outcomes and contributes to PWAN Group's growing operations in Nigeria and across West Africa. Key Responsibilities: • Lead and execute core customer success manager functions across the organization • Collaborate with cross-functional teams to deliver on strategic objectives • Analyze data and provide actionable insights to improve performance • Mentor junior team members and contribute to knowledge sharing • Ensure best practices are followed in all deliverables Requirements: • 3–5 years of experience in a similar customer success manager role • Strong communication and problem-solving skills • Experience working in fast-paced Nigerian business environment • Bachelor's degree in a relevant field • Proficiency with modern tools and platforms What We Offer: • Competitive salary in Naira (₦) • HMO health insurance for you and family • 20 working days annual leave • Remote work allowance • Annual performance bonus • Professional development budget • Pension fund contribution (PFA compliant)